Privacy Policy

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Privacy Policy

The Nezu Museum (“the Museum,” “we,” “us,” “our,” etc., hereinafter) is committed to take the following measures to protect visitors’ privacy in handling the information collected through use of websites the Museum operates.

1) Personal Information

“Personal information” refers to information so defined by the Act to Protect Personal Information, i.e., information concerning living persons. It pertains to an individual’s name, date of birth, address, telephone number, contact information, and other information that be used to identify a specific person.

2) Collecting Personal Information

The Museum collects personal information about the visitor when selling a timed-entry ticket for an exhibition, making a reservation for the visitor to take part in an event, or responding to inquiries. At that time, before collecting that information, we announce or inform the visitor, of the purpose for which the information is being collected, through legal and fair means. Personal information is, as a rule, acquired from the person in question.

3) Use of Personal Information

The Museum uses personal information only for the purposes that are stated when it is collected and only as necessary for carrying out those operations. If we entrust the handling of personal information to a third party, we will enter into a confidentiality agreement with that third party, making its responsibility clear, and carry out the necessary and appropriate oversight for secure management of personal information.

4) Providing Personal Information to a Third Party

The Museum does not provide personal information to third parties except in the cases listed below:

  • • If the visitor in question has agreed to his or her personal information being so provided;
  • • If its provision is stipulated by the Act to Protect Personal Information or other law or ordinance.

5) Management of Personal Information

The Museum will maintain the accuracy of personal information, and, following the relevant laws and regulations and other standards, will manage it securely. The necessary data security measures are taken to prevent leakage of, damage to, or loss of personal information.

6) Disclosure, Correction, Ceasing Use, or Deletion of Personal Information

Upon request from the visitor himself or herself to disclose, correct, cease use of, or delete of his or her personal information, the Museum will respond promptly. (We may confirm the identity of the requestor before responding to such requests.)
Please understand that in any of the cases listed below, we will not display part or all of that personal information:

  • • If it would injure the life or person, assets, or other rights or interests of the visitor;
  • • If there is a risk that doing so might do serious harm to the Museum’s carrying out its operations properly;
  • • If doing so would violate other laws or regulations.

7) Updating or Revising the Privacy Policy

The Museum may update its privacy policy as needed. Such updates go into effect when the updated information on our privacy policy is placed on the Museum’s official website (

8) Inquiries

Please contact Privacy Policy Group, Controllers Division
Nezu Museum
6-5-1 Minami Aoyama, Minatoku, Tokyo 107-0062
Tel. +81-3-3400-2536 Fax +81-3-3400-2436

In effect from September 1, 2020.

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